item-return-form
To facilitate a smooth return process, please complete the following item return form. This form is essential for processing your return request efficiently and ensuring compliance with our return policy.
Customer Information:
Name: ________________________________________
Email: ________________________________________
Phone Number: ________________________________________
Order Number: ________________________________________
Item Information:
Item Name: ________________________________________
Item SKU: ________________________________________
Reason for Return (please select one):
- Defective/Damaged
- Wrong Item Received
- Unwanted Item
- Other: ________________________________________
Return Conditions:
Please ensure that the following conditions are met before submitting your return request:
- The item must be unworn, unstyled, and unbrushed.
- All original tags must remain attached.
- The item must be returned in its original packaging.
- The return request must be made within 14 days of receiving the item.
Please note that you are responsible for covering the postage costs for the return. We recommend using a recorded or special delivery service to ensure the item is returned safely, as we are not liable for any items lost or damaged during transit.
Refund Processing:
Upon receiving and inspecting your returned item, we will notify you if your refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.
If you have any questions regarding the return process or this form, please contact us at info@rockingcolour.co.uk.
Thank you for your cooperation.