A: Once your order is successfully placed, you will receive a confirmation email at your registered email address. If you don’t receive it, please check your spam folder or contact us for assistance.

A: Cancellation can be made if your order has not yet been shipped. Please contact us within 1
hours of placing your order to request cancellation.

A: Yes, we offer discounts on bulk orders. Please contact us with the product SKUs and quantities you’re interested in, and we will provide a price quotation.

A: Please fill the in the Return Form , and please refer to our Return Policy

A: It usually takes 1 business day to dispatch your order. Please check the product page for specific details.

A: For UK orders, you may expect the item to be with you within 2-3 working days after despatch. Delivery to EU usually takes 3-5 working days. While World Zone delivery usually takes 5-7 working days.However, delivery times may be affected by customs processing in the destination country, and it could take up to 14 working days if there are delays at customs. Please refer to Shipping policy for further information.

A: Yes, we will send you a confirmation email with a tracking number once your order has been dispatched.

A: If your package is returned due to an incorrect or outdated address, we can resend it to your updated address once we receive the returned parcel. However, the buyer will be responsible for the additional shipping costs.

A: We accept a variety of payment methods, excluding American Express.

A: Import duties and taxes are not included in the shipping fees and are the buyer's responsibility. Any applicable charges must be paid upon the package’s arrival in your country. Please note that we do not accept returns due to refusal or failure to pay customs duties and taxes.

A: We strive to provide accurate images of our products by uploading original photos. However, variations in screen brightness, contrast, and saturation settings may cause the colour to appear slightly different on your device.

A: Proper care will help maintain your wig’s quality and longevity. Follow these guidelines for the best results:
• Heat-resistant: All of our wigs are made of a high-temperature synthetic fibre that can be heated to 150°C (302°F). Please check the specifications of your tools before styling your wig.
• Keep it Colourful: This wig comes pre-coloured and cannot be dyed with chemical dyes.
• Gentle Detangling: Use a wide-tooth comb to detangle the wig gently. Start from the ends and work your way up to the roots to avoid pulling or snagging.
• Minimal Shedding is Normal: A small amount of shedding may occur during wear and tear. This is normal and shouldn't affect the overall quality of the wig.
• Be Patient with Long Wigs: When detangling longer styles, section the hair and comb gently from bottom to top.
• Tame Tough Tangles: Avoid forceful pulling if the wig is severely tangled. Apply a detangling spray designed for synthetic wigs and carefully work out the knots.
• Skip the Styling Products: Avoid using hairspray, gel, wax, or other styling products that can leave a residue and make the wig sticky.
• Washing Tips: Do not grasp the root of hair over-exert when washing. concise

A: Our wig is only one size available, and the wig inner cap is adjustable for size, cap's perimeter ranges from 53cm (20.87
inches) to 60cm (23.62 inches).

A: Yes, you can! Here are some tips to help you achieve the best results:

• Use the Right Scissors: Hair-cutting shears are ideal for clean cuts. Regular scissors might cause fraying or uneven edges.
• Work Gradually: Trim small sections at a time and check your progress often to avoid cutting too much.
• Secure the Wig: Place the wig on a wig stand or wear it to ensure an even and controlled cut.
• Style Strategically: Since synthetic hair doesn’t grow back, take your time to carefully shape the wig to your desired style.
• Heat Styling: Our wig is heat-resistant, so feel free to use a steamer to tidy up the ends after cutting.